Support — AI Keyboard

Need help? Most answers are below — and we're an email away.

Questions, bugs, or feedback? Email support@geminate.app — we usually reply within a couple of days.

How do I enable the keyboard?

Open iOS Settings → General → Keyboard → Keyboards → Add New Keyboard… and choose AI Keyboard. Then, in any app, tap and hold the 🌐 key to switch to AI Keyboard. The in-app onboarding guides you through each step.

Why does AI Keyboard ask for "Allow Full Access"?

Full Access is needed only so the keyboard can make network requests for the cloud and subscription engines — without it, the keyboard has no internet. The on-device engine works without Full Access. AI Keyboard does not log your keystrokes and does not collect any data.

Which engine should I choose?

On-device — free, private, offline. Best if your device supports Apple Intelligence.
Your own key — free, using your own API key from Gemini, Groq, Cerebras, OpenRouter, Z.AI or Mistral.
AI Keyboard Pro — a subscription that translates through our server, with no key or setup.

What is AI Keyboard Pro?

AI Keyboard Pro is an optional subscription that lets you translate without your own API key — it just works. It's offered monthly or yearly. The on-device and your-own-key engines remain free.

How do I cancel my subscription?

Open AI Keyboard → Settings → Manage subscription (or iOS Settings → your Apple ID → Subscriptions). You can cancel anytime; access continues until the end of the current period.

Translation isn't working — what should I check?

Make sure Allow Full Access is ON for the keyboard (for cloud and subscription engines).
For the "your own key" engine, check that a valid API key is entered in Settings.
For the on-device engine, ensure Apple Intelligence is enabled and the model has finished downloading.
Check your internet connection for the cloud and subscription engines.

Is my data private?

Yes. AI Keyboard has no analytics and no tracking. On-device translation never leaves your device. With your own key, text goes directly to your chosen provider. With AI Keyboard Pro, text passes through our server only to perform the translation and is not stored. See our Privacy Policy and Terms of Use.

Contact

Still stuck? Email support@geminate.app.